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India in the past decade has come up as a major outsourcing service provider and most of the foreign companies find India as a hot spot to outsource their customer services.
Some of the customer services outsourced by companies to India include:
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Inbound and outbound calls
The range of services provided by Call Centers in India includes inbound customer care, outbound collections, telemarketing and other programs using voice as the channel of communication.
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Outsourcing telesales to India
Call centers in India provide telesales services wherein our customer's call requirements for selling a particular kind of product is forwarded to our concerned call-center- service providers who then process the calls.
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Offshore marketing services
Call Centers in India provides all type of marketing services that a customer would be looking for. We provide assistance in any product that you wish to market.
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Management Information System (MIS)
Call Centers in India provide Integrated MIS of calls made though various channels e.g. Voice, Fax, E-mail, Chat, etc. Customers are given online access to the customized MIS as per the requirement of the Project.
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Information & technology help Desk
Call centers in India provide any type of technical support that you would be looking at. As India is a hub of IT professionals, we have taken full advantage of this fact and our call-center-service-providers have been
recruiting candidates with technical expertise or in various fields.
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Email Management
E-mail management effectively help to address the requests of the customers as there is an efficient system of automated e-mail responses, extensive knowledge base and intelligent routing facilities.
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Chat Management
With the help of chat management, we are able to aid customers visiting our company's web site through live interactive chat sessions. Collaborative assistance is also provided through agent or customer browser synchronization
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Technical services
Call Centers in India has teamed up with excellent groups of technical personnel who lend their services at any time of the day, at any hour. Our technical services comprise of technical support of any kind; be it computer hardware problems, software problems, installation problems, problems with Internet, we deal with them all.
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