Call centers in India.com talks about business process outsourcing in India, BPO in India, India BPO, Indian BPO, offshore service providers, offshore outsourcing services, call centers India, outsourcing business to India
	WHY CHOOSE INDIA  AS  A BUSINESS PROCESS OUTSOURCING DESTINATION India is fast becoming every country's favourite outsourcing destination point. And why not? Excellent communication infrastructure, low labor costs, a huge English-speaking workforce, and the building of brand equity by the software services sector are enough reasons for choosing India as a Business Process Outsourcing destination. Some of the other motivational factors as to why BPO is gaining ground in India are because of availability of highly qualified skill-pool and faster adoption of well-defined business processes that leads to higher productivity gains without compromising on quality. Many IT services companies from abroad have already set up successful operations in India. Such offshore BPO services are expected to drive $1.8bn of business in 2003, according to Stamford, Connecticut-based research company Gartner Inc. India's BPO revenue is expected to grow from just under $1bn in 2002 to $1.2bn this year, representing 66% of the overall offshore BPO market. The BPOs in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey analysts put it, BPO has to grow only 27 percent till 2008 to deliver $17 billion in revenues and employment of a million people. More than 1,000 foreign companies have already set up shop in India due its large pool of cheap and skilled manpower. Customers across segments like Insurance, Banking, Pharmaceuticals, Telecom, Automotive and Airlines seem to be the early adopters of Business Process Outsourcing in India. Insurance and banking are able to generate bulk of the savings purely because of the large proportion of processes they can outsource to India like claims processing, loans processing, data entry, data processing and client servicing through call centers in India. Improvement in cost, quality and productivity has encouraged customers to rapidly scale up their offshore operations in India. It is no longer seen as a one-time cost reduction or process improvement but customers are demanding year-on-year improvements in process metrics.